I help organisations grow through process improvement, positive change, and managing knowledge.
“The secret of change is to focus all of your energy not on fighting the old, but on building the new.”
Socrates
Cross section of an order to cash process · The analysis shows Value-adding and non-value-adding activities. · Process times facilitate both Process Cycle Efficiency (PCE) and Process Data Mining.
Business Transformation · I have been fortunate to play a leading role in 3 business transformation initiatives.
Infusing respected change management methodologies and project management methodologies ensures drive communication and empowerment of embedded change;
Business documents · An ISTC approved certificate in Technical Writing is useful for authoring reports and business documentation. · The styling for the original is aligned by the company style guide. · This department overview would be used internally and externally to showcase the services provided to the customer and the benefit to the business from its world-wide operations.
Process driven change The work of this international team was very document centric. The final report recommended: · Migration to a document management and control system. · Closure of all existing document depositories world-wide. · There would likely be impacts on team dynamics and this was highlighted in the final report of the analysis phase.
Information and Knowledge Management Combined with the related disciplines of Technical Writing and Content Management. · I am pleased to support world-class organisations who wish to better manage their enterprise knowledge. · This example uses SharePoint apps to document and manage business documents, website content and knowledge.
Confidentiality is my primary concern. These work samples are anonymised and values are adjusted to ensure full client confidentiality.
